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You’ll also find it under Start > All Programs > Accessories > Command Prompt. To launch the Command Prompt in Windows 7, open the Start menu, search for “Command Prompt”, and launch the Command Prompt shortcut.
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When you’ve booted into Safe Mode, the next step is to stop the Windows Update service, and the easiest way to do that is with the Command Prompt. Of course, if you want, you could also take some time to add Safe Mode to the Windows boot menu to make it easier in the future. It’s a little more cumbersome than it used to be on the latest versions of Windows, but it’s still reasonably straightforward.
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On Windows 8 and 10, hold down the Shift key as you click the “Restart” option in Windows and navigate to Troubleshoot > Advanced Options > Windows Startup Settings > Restart > Safe Mode. On Windows 7, restart your computer and press the “F8” key on your computer while it boots to access the boot options menu, where you’ll find a “Safe Mode” option.

Start off by booting Windows into Safe Mode.
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RELATED: How to Boot Into Safe Mode on Windows 10 or 8 (The Easy Way) We’re also going to add the extra step of booting into Safe Mode first, just to make sure that Windows can really let go of that cache of Windows Update downloads. If you’re still having trouble after running the troubleshooter (or if you’re the type that just likes to do things yourself), performing the same actions manually may help where the troubleshooter didn’t. Fix Windows Update by Deleting Its Cache Manually Even if the troubleshooter says it couldn’t identify the problem, it’s possible that the actions of starting and stopping the service and clearing out the cache did the trick. Go ahead and try running Windows Update again. Most of the time, the troubleshooter can successfully remove a stuck update from the queue. The troubleshooter works through its process and then lets you know whether it could identify and fix the problem.
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Giving the tool administrative privileges helps ensure that it can delete files in the download cache. In the advanced settings, make sure that the “Apply repairs automatically” check box is enabled, click “Run as administrator” and then click Next. In the Windows Update troubleshooting window, click “Advanced.” In the Control Panel list of troubleshooters, in the “System and Security” section, click “Fix problems with Windows Update.” To run the troubleshooter, hit Start, search for “troubleshooting,” and then run the selection that search comes up with. You’ll find it in the same place on all modern versions of Windows.

This troubleshooter is available on Windows 7, 8, and 10.
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Here’s how to fix Windows Update when it gets stuck or frozen. But sometimes it breaks and stops working. It downloads updates automatically, installs the ones it can, and saves others to install when you restart Windows. For the most part, Windows Update works silently in the background.
